Shipping policy

We currently ship anywhere in South Africa. All orders are fulfilled through our shipping partner, Bob Go, which connects us with South Africa's leading courier networks including The Courier Guy, Fastway, RAM, SkyNet, Internet Express and Citi-Sprint.

Shipping rates

Shipping rates are calculated live at checkout based on your delivery address, the size and weight of your order, and the courier options available in your area. The exact cost is shown before you pay — no surprises.

Delivery options

At checkout you can choose between:

Door-to-door delivery — a courier delivers directly to your home or work address.

Processing time

Orders are processed and handed to the courier within 1–2 business days of payment being confirmed. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Estimated delivery times after dispatch:

Main centres (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein): 1–3 business days
Regional areas and outlying towns: 3–5 business days

These are estimates, not guarantees. Delays can occasionally occur due to courier volumes, weather or events outside our control. If your order is significantly delayed, contact us and we'll follow up with the courier on your behalf.

Tracking

Once your order ships, you'll receive a tracking number by email (and SMS where available). You can track your parcel at any time using the link provided. Please allow up to 24 hours for tracking to become active.

Incorrect addresses and failed deliveries

Please double-check your delivery address and contact number at checkout. If a parcel is returned to us because of an incorrect address or repeated failed delivery attempts, we may charge the re-delivery fee before resending. If you notice an address error after ordering, contact us immediately — we can usually correct it before dispatch.

Damaged or missing parcels

If your order arrives damaged, or tracking shows delivered but you haven't received it, contact us within 7 days at [your email address] with your order number and photos of any damage. We'll investigate with the courier and arrange a replacement or refund where appropriate.

Collections not claimed

Parcels sent to pickup points or lockers must be collected within the courier's collection window (typically 3–7 days — you'll be notified). Uncollected parcels are returned to us and re-delivery fees may apply.